Talk to clients and keep track of the complete history of calls with the help of integration of the bpm’online CRM system with Asterisk telephony. During the call, an agent can access all necessary information about a contact: the history of interactions, orders and documents. The add-on offers the capability to put a call on-hold, with the agents needs to consult or to transfer a call to another agent.
Evaluate the quantity of interactions with important clients with the help of the analytics. Leverage call recording capabilities to control the work of agents and their productivity: number of calls for a selected period of time, calls duration, number of calls by a responsible person and others.
Support is provided by a developer within the “Basic”, “Business” and “Premium” packages. Detailed information about the support packages and the support terms can be found on the bpm’online website.
Bpm’online asterisk connector is an add-on extension to bpm’online that extends the reach of bpm’online.
Add-on is purchased separately. In order to install the add-ons, a minimum of one license is required.
Pricing does not include taxes and fees (such as VAT) regulated by law.
About the developer
Bpm'online is a process-driven CRM for marketing, sales and service that helps thousands of organizations win more customers.
Founded in 2002 as a small European startup, today, bpm’online is a global vendor of process-driven software operating with the offices in Boston (Americas), London and Kiev (EMEA), Singapore (Asia Pacific) and Canberra (Australia and Oceania).
Bpm’online has been widely recognized by key industry analysts, receiving multiple awards and recognition. Bpm’online is recognized in Gartner’s 2016 Magic Quadrants for Sales Force Automation, CRM Lead Management and CRM Customer Engagement Center, and has been named as a Leader in the CRM Value Matrix 2H 2016 by Nucleus Research.
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