Integrating bpm’online with Avaya telephony will allow you to communicate with clients and colleagues. You can easily find the necessary information about contacts, activities, orders, documents and comments. The add-on enables an agent to indicate a call status (‘ready, ‘not available or busy’), or to put a call on-hold, or to transfer a call to another professional.
Analyze the agents’ productivity based on the conducted calls, call duration, and frequency of communication with important clients.
Support is provided by a developer within the “Basic”, “Business” and “Premium” packages. Detailed information about the support packages and the support terms can be found on the bpm’online website.
Bpm’online Avaya Connector is an add-on extension to bpm’online that extends the reach of bpm’online’s capabilities.
The add-on is purchased separately. In order to install add-ons, a minimum of one license is required.
Pricing does not include taxes and fees (such as VAT) regulated by law.
About the developer
Bpm'online is a process-driven CRM for marketing, sales and service that helps thousands of organizations win more customers.
Founded in 2002 as a small European startup, today, bpm’online is a global vendor of process-driven software operating with the offices in Boston (Americas), London and Kiev (EMEA), Singapore (Asia Pacific) and Canberra (Australia and Oceania).
Bpm’online has been widely recognized by key industry analysts, receiving multiple awards and recognition. Bpm’online is recognized in Gartner’s 2016 Magic Quadrants for Sales Force Automation, CRM Lead Management and CRM Customer Engagement Center, and has been named as a Leader in the CRM Value Matrix 2H 2016 by Nucleus Research.
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