Make and receive calls from your clients directly in the bpm’online system. Integrating bpm’online with Cisco Enterprise will allow you to automatically identify a contact based on the inbound call, keep a complete call history, and easily find the linked to a contact records: contracts, activities, correspondence and others. An agent can easily manage the status of a call (‘ready’, ‘away’ or ‘busy’), or transfer a call to another professional, or put a call on-hold when a consultation is needed.
Analyze the agents’ productivity in a single window. The intelligent analytical tools will help you evaluate a number of calls conducted daily, compare the average call duration and analyze numerous communications with clients.
Support is provided by a developer within the “Basic”, “Business” and “Premium” packages. Detailed information about the support packages and the support terms can be found on the bpm’online website.
Bpm’online Cisco Connector is an add-on extension to bpm’online that extends reach of the system. Bpm’online Cisco Connector is compatible with all bpm’online products of 7.2. version and higher.
Add-on to bpm’online Cisco Connector is purchased separately. In order to install the add-ons, a minimum of one license is required.
Pricing does not include taxes and fees (such as VAT) regulated by law.
About the developer
Bpm'online is a process-driven CRM for marketing, sales and service that helps thousands of organizations win more customers.
Founded in 2002 as a small European startup, today, bpm’online is a global vendor of process-driven software operating with the offices in Boston (Americas), London and Kiev (EMEA), Singapore (Asia Pacific) and Canberra (Australia and Oceania).
Bpm’online has been widely recognized by key industry analysts, receiving multiple awards and recognition. Bpm’online is recognized in Gartner’s 2016 Magic Quadrants for Sales Force Automation, CRM Lead Management and CRM Customer Engagement Center, and has been named as a Leader in the CRM Value Matrix 2H 2016 by Nucleus Research.
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