Access all necessary information about a contact during the call in just a few clicks. Integrating the bpm’online system with TAPI telephony will allow you to identify a contact by an inbound or outbound call and to instantly access the critical data such as contracts, orders, activities and other records. To work efficiently, an agent can indicate a call status (‘ready’ or ‘do not disturb’), put a call on-hold or transfer a call to another professional.
Analyze the agents’ productivity with the help of analytical tools. You can evaluate the quality of customer communication, call duration, and agents’ efficiency based on a number of conducted calls per day and other key indicators.
Support is provided by a developer within the “Basic”, “Business” and “Premium” packages. Detailed information about the support packages and the support terms can be found on the bpm’online website.
Bpm’online TAPI call centre is an add-on extension to bpm’online that extends the reach of the system.
Add-on is purchased separately. In order to install the add-on, a minimum of one license is required.
Pricing does not include taxes and fees (such as VAT) regulated by law.
About the developer
Bpm'online is a process-driven CRM for marketing, sales and service that helps thousands of organizations win more customers.
Founded in 2002 as a small European startup, today, bpm’online is a global vendor of process-driven software operating with the offices in Boston (Americas), London and Kiev (EMEA), Singapore (Asia Pacific) and Canberra (Australia and Oceania).
Bpm’online has been widely recognized by key industry analysts, receiving multiple awards and recognition. Bpm’online is recognized in Gartner’s 2016 Magic Quadrants for Sales Force Automation, CRM Lead Management and CRM Customer Engagement Center, and has been named as a Leader in the CRM Value Matrix 2H 2016 by Nucleus Research.
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