Bpm'online pharma

Business Process Automation for the Pharmaceutical industry
Product description: 

Create a single database of all accounts and contacts you work with and build a 360-degree view of your customers. You will always have access to doctors’ contacts, information about your field sales reps and pharmacies, history of interactions and organizational structure. Having a complete customer view enables you to develop a suitable strategy for customer interactions.

Customer segmentation

Segment customers on multiple parameters to streamline communications and build stronger relationships. The system automatically groups customers based on opportunities, loyalty level, a number of customer profiles and recommendations. Segment customer database based on additional parameters, such as territory, pricing and season.

Field force

Manage your field force using a single window interface in bpm’online pharma. Create a schedule of visits for each rep, setup rules for working with different categories of customers, monitor visits by geo-tags from field sales rep and analyze the efficiency of the department. Sales reps can view locations on a map, monitor goods availability on the stock, use plan vs actual analysis and place the results on record in the system immediately after the visit.

Mobile sales

Manage sales reps’ visits, work with active deals, keep track of products left on stock, and place orders on-site using the bpm’online mobile app. The system keeps track of all necessary changes. Bpm'online pharma mobile app can be used in both online and offline mode.

Support conditions: 

Support is provided by the developer within the “Basic”, “Business” and “Premium” packages. Detailed information about the support packages and the support terms can be found on the bpm’online website.

Product compatibility

bpm'online sales enterprise
7.9 and up

Bpm'online pharma is compatible with bpm'online products of 7.9 version and higher.


$ 750
user / year
$ 1,050
user / year
Pricing does not include taxes and fees (such as VAT) regulated by law. The minimum annual purchase volume per customer is either 5 seats of bpm’online products or at least $1,500 spent for bpm’online software and services.

Bpm'online is a process-driven CRM for marketing, sales and service that helps thousands of organizations win more customers.

Founded in 2002 as a small European startup, today, bpm’online is a global vendor of process-driven software operating with the offices in Boston (Americas), London and Kiev (EMEA), Singapore (Asia Pacific) and Canberra (Australia and Oceania).

Bpm’online has been widely recognized by key industry analysts, receiving multiple awards and recognition. Bpm’online is recognized in Gartner’s 2016 Magic Quadrants for Sales Force Automation, CRM Lead Management and CRM Customer Engagement Center, and has been named as a Leader in the CRM Value Matrix 2H 2016 by Nucleus Research. 

Bpm’online Headquarters:

280 Summer St., 6th Floor,

Boston, MA 02210