SurveyMonkey Connector for bpm'online

SurveyMonkey Connector for bpm'online is an integration with one of the world’s most popular online survey providers trusted by 40 million customers worldwide. SurveyMonkey helps users create and send professional-looking surveys to a range of audiences, uncover new trends and identify actionable insight for their business by automatically transferring gathered data to bpm'online.

Use Cases

The integration can help with identifying:

• Customer Satisfaction Analysis: Receive feedback regarding products, services and overall business value enjoying the benefits of bpm’online’s Business Process Engine, you can automatically send out surveys to recipients after they have completed a specific event.
• Employee Engagement Assessment: Discover how to retain high employee satisfaction and create a great company culture, send a survey URL tied to the desired contact to track individual responses.
• Event Planning: Get feedback from before, during and after your events.
• Managing Education & Schools: Discover data to improve classes, programmes and academic processes.
• Conducting Market Research: Identify key market trends to stay ahead of your competition.

Features

The SurveyMonkey record provides users with a simple workspace to view all the necessary information regarding each survey:

• Survey Collectors: A shorthand way to describe any method used to collect survey responses (weblinks, emails, step within business process).
• Survey Responses: Find the links to individual responses, response dates and the time spent on the survey on the Survey Response detail in bpm'online, as well as specific survey responses within the SurveyMonkey tab of the contact record. Follow the ‘Analysis URL’ link in the survey record to view survey’s collective statistics, browse individual responses, create and export charts, compare and contrast specific responses and download your data in multiple formats and detailed information about your survey setup.

In this integration, you can easily create visually appealing dashboards to track survey completion results. This allows you to gain valuable insight into your recipients with a simple and easy-to-use workspace.